Foreword

Caves St. Remy-Desom Sàrl places great importance on respecting your privacy and is aware of its significance to you.

Therefore, Caves St. Remy-Desom makes every effort to ensure that you can use the services offered by this website with confidence, particularly by handling your data transparently, in strict compliance with applicable laws and regulations regarding the protection of personal data, as well as respecting your own preferences.

Controller of Your Personal Data

The personal data collected about you from this website is subject to automated processing, for which the controller is:

            Caves St. Remy-Desom Sàrl

           Address: 9 r. Dicks L-5521 Remich

When Are Your Personal Data Collected?

During the use of this website, Caves St. Remy-Desom may collect your personal data at various places or times when:

   - you browse the pages of the site,

   - you subscribe to our information feeds (Newsletter, RSS feeds, notifications, etc.),

   - you get in touch with us (via the "Contact" section).

Caves St. Remy-Desom ensures that only data strictly necessary for providing the services you wish to use is collected.

Purposes of Processing Your Personal Data

The personal data collected about you by this website is subject to computer processing, with the following objectives:

   - Providing you with the requested service or information

   - Compiling statistics and traffic analysis to improve the quality of the services offered

   - Informing you about products, events, services & offers of Caves St. Remy-Desom and its partners if you are subscribed to these information feeds (Newsletter, RSS feeds, etc.)

   - Providing you with personalized commercial offers or benefits as part of our loyalty program, if you subscribe to it

   - Sending you advertising or commercial prospecting messages, provided you have given your consent

   - Ensuring the security of access to your personal data and detecting any attempts of computer intrusion

   - Managing your feedback through the surveys you participate in

   - Offering you the opportunity to participate in contests or lotteries

For each purpose stated above, the processing of your personal data is legally based on :

   - the fact that it is necessary for the performance of a contract between Caves St. Remy-Desom and yourself, or for the performance of pre-contractual measures taken at your request ;

   - the fact that it is necessary to comply with a legal obligation to which Caves St. Remy-Desom is subject ;

   - the fact that you have given your consent to the processing ;

   - an interest recognized as legitimate for Caves St. Remy-Desom (prevention of fraud, data and infrastructure security, etc.)

Caves St. Remy-Desom ensures that your personal data is processed in a manner entirely compatible with the purposes stated above. In case of subsequent processing of your data for a purpose other than initially intended, all necessary information will be provided to you beforehand. You will then have the opportunity to object to this new processing.

Nature of Personal Data Collected

Your "personal data" refers to all information about you as an individual that allows you to be identified, directly or indirectly.

The personal data that Caves St. Remy-Desom may collect when you browse this website includes:

  - Basic identifying information, such as your names, address, email address, phone numbers, etc.

  - Technical connection and browsing data, such as your terminal's IP address, date & time of connection, pages visited, browser characteristics (type, language, etc.), and terminal characteristics (type, resolution, etc.), cookies, etc.

  - Geographic location data (geolocation),

  - Publication data, such as your interests, reviews, comments, ratings, messages posted via the site's forums and community and social functions.

Some collected information is mandatory to achieve the objectives described above, while others are optional. You are systematically informed of the mandatory or optional nature of information at the time of collection. Failure to provide certain mandatory fields may result in Caves St. Remy-Desom being unable to provide you with the product or service in question, or to guarantee its expected quality.

Recipients of Your Personal Data

The personal data collected about you on this website is exclusively intended for the use of Caves St. Remy-Desom. However, they may be transmitted:          

   - to subcontracting companies that Caves St. Remy-Desom uses in the execution of services and operations, such as website hosting and IT operations, sending our Newsletter, managing, processing, and payment of your online purchases.

  - to commercial partners, provided that you have given your consent to receive solicitations from them.

Finally, Caves St. Remy-Desom may be required to transmit personal data about you to a third party at the request of judicial authorities or any administrative authority empowered by law.

They are not transmitted to any other third parties. 

Caves St. Remy-Desom also ensures that any transmissions of your personal data to authorized third parties do not result in a transfer to a third country outside the European Union.

Retention Periods of Your Personal Data

Your personal data collected and processed by Caves St. Remy-Desom will only be retained for a strictly necessary period for the intended processing purpose or to comply with a legal obligation imposed by applicable legislation. Thus, Caves St. Remy-Desom will retain:

   - a maximum of 3 years from the end of the commercial relationship for data processed for commercial prospecting, marketing actions, and/or promotion of offers from Caves St. Remy-Desom and its partners

   - a maximum of 10 years from the end of the commercial relationship for data related to contractual (contracts, warranties, claims, recovery & litigation, etc.) or accounting aspects (invoices, purchase orders, delivery notes, etc.)

Protection of Your Personal Data

Caves St. Remy-Desom implements appropriate and reasonable security measures in view of the risks presented by the processing, to protect your personal data against destruction, loss, alteration, disclosure, or unauthorized access and any other form of unlawful processing.

All employees and subcontractors of Caves St. Remy-Desom who have access to your personal data in the course of their duties are bound by strict professional confidentiality. They only access the data they need to perform their task and are regularly made aware of or trained in compliance with the rules of conformity and security applicable to your personal data.

Your Rights

To the extent that Caves St. Remy-Desom processes your personal data, you have at all times and within the limits set by law the following rights :

  - Access to your personal data (to know what data have been collected and processed and to obtain a copy), request their rectification if they are inaccurate or incomplete, their deletion if they are obsolete;

  - Object to the processing of your data for legitimate reasons (including for commercial prospecting purposes);

  -If the prerequisites are met, request the limitation of the processing of your data or their definitive deletion (right to be forgotten);

  - Request to receive a copy of the personal data you have provided to Caves St. Remy-Desom in a structured format (portability), unless this right infringes the rights and freedoms of third parties;

  - Request not to be subject to a decision based solely on automated processing, including profiling, when this decision produces legal effects concerning you or significantly affects you in a similar way. You can also request information about the logic behind this processing, contest it, and request that it be reviewed by a natural person.

  - Withdraw your consent at any time for processing based on it.

You can exercise any of these rights free of charge by contacting us:

   - by email at the following address: info@desom.lu

   - or by postal mail addressed to: 9 r. Dicks L-5521 Remich

So that we can fulfill your request and avoid any identity theft, a copy of a valid identity document must be attached to your letter.

Caves St. Remy-Desom undertakes to respond within a maximum period of one month following receipt of your duly completed request.

You can also lodge a complaint with the National Commission for Data Protection (CNPD), via their website: www.cnpd.lu